12 Jun 2018 - 11:16
Over 2 million patients benefit from customer service at HMC
DOHA: The Customer Service Center of the Center for Patient Experience and Staff Engagement (CPESE) at HMC has provided assistance to more than 2 million patients since its establishment in June 2016.
To date, the programme has helped more than 2.2 million patients, respond to more than 900,000 calls on how to access HMC facilities, arrange more than 500,000 patient care appointments and answer more than 200,000 general inquiries, QNA reported.
CPESE with more than 275 staff members in various facilities at Hamad Medical Corporation, is the driving force of patient outreach and is improving their experience during the period of receiving treatment at the institution’s hospitals.
During the past year, some 150 employees from (CPESE) customer service programme distributed to 12 hospitals and dozens of facilities have received over 1.7 million outpatient referrals and over 325,000 inpatients, as well as providing guidance and support during their treatment at Hamad Medical Corporation.