07 Mar 2018 - 10:03
HMC signs agreement with Planetree
DOHA: Hamad Medical Corporation (HMC) signed a partnership agreement with American healthcare consultants Planetree to collaborate in patient-centred care. The collaboration between HMC and Planetree will strengthen Center for Patient Experience and Staff Engagement (CPESE) capabilities by providing strategic direction and support to further enhance the healthcare providers commitment to ‘putting the patient first.’
The agreement was signed by HMC’s Deputy Chief Quality Officer, Nasser Al Naimi, and Planetree President Dr Susan Frampton.
The agreement will also see HMC work toward attaining the Planetree Person-Centered Care Designation. This accreditation is the only program of its kind and formally recognizes an organisation’s ability to deliver excellence in patient and person-centered care. The accreditation includes empathy and compassion training for staff and the development of a framework for delivering an exceptional experience for both the care receiver and giver.
As part of the partnership, HMC and Planetree will develop and host an annual Patient Experience Conference, which will include world-class speakers with knowledge and expertise in the field of patient experience, improvement science, and patient and family-centered care.
“The Planetree designation represents the highest level of achievement in patient-centred care based on evidence and standards. At HMC, this program will drive the overall quality improvement efforts of the organization by identifying areas of improvement,” Al Naimi said. “The accreditation will also create a sense of achievement and recognition for our staff and the organisation and will generate momentum to further enhance the patient experience. Most importantly, it will act as an assurance to our patients, endorsing HMC’s resolution to deliver a superior patient experience,” HMC’s deputy chief quality officer added.
Dr Frampton said Planetree is ready to support HMC in further enhancing the organization’s ability to provide a positive patient experience and strengthen its existing culture of empathy and compassion.
“Planetree’s primary focus is the delivery of healthcare in a manner that works best for patients,” Dr Frampton said.
“Planetree has helped healthcare organizations around the world transform how they deliver care by providing a strategic, structured pathway for creating truly patient-centered care. With the goal of radically improving the healthcare experience for patients and staff alike, Planetree is always seeking new and innovative ways to enhance the delivery of care.
“We are excited about this partnership and the profound effect it will have on healthcare in Qatar,” he added.